Store policy

shipping information

  • Handling of orders takes 12-36 hours from time when order is placed.
  • Orders Falling on a Saturday & Sunday Will Be Shipped By Monday.
  • Free shipping is via USPS Priority Mail 2-4days or USPS first class mail 2-5days or UPS ground 2-5 days. choice will be made by tatrezatasfour.com to obtain the fastest shipping to our customers. 
  • standard Free shipping on orders $69 or more to the US states- restrictions apply.
  • Orders $69 & below, shipping will be charged to customer.

  

STOLEN,MISSING,DAMAGED DURING TRANSIT 

  • We are not responsible!
  • If the package was stolen or damaged while been shipped by carrier, only the carrier can assist you with the process of covering back your lost package or replacement value.
  • Please have all the information pertaining to the package ready so you can inform the carrier agent.
  • If you need a tracking number or an invoice to complete any carrier related process, please feel free to contact us and we will be more than happy to provide you with the information required.

 

IN CASE OF MISSING/WRONG ITEMS FROM PACKED BOX 

  • customer shall call and make a claim within 12 hours upon delivery in accordance with the tracking number.
  • If failed to do so within the set time frame, tatrezatasfour.com is not responsible for any further action.
  • we will look into our records/pictures to see if the shortage/error happened on our end.
  • if so, we will be happy to assist in a timely manner to solve the issue.

 **Delivery

  • 2-5 Business Days, Factors vary with shipping carriers. we try our best to work fast to get your orders delivered on time.
  • we are not responsible for any delays carriers may cause during transit!.   

 

SHIPMENT STUCK IN TRANSIT AND TAKING A VERY LONG TIME TO GET HERE 

 

  • WE can not do much in these cases but to wait and call the carrier to figure out why the package is stuck and taking too long.
  • if we receive the package back, we will send it back again to the owner with no issues.
  • customers needs to understand that this is something out of our control.
  • we also recommend that the customer make a claim with the carrier as well.

 UNDELIVERABLE PACKAGES - RETURN TO SENDER 

There will be a 10% restocking fee + any applicable shipping charges for the package returned to us for reasons beyond our control. That is in case customer no longer wants the order. Customer is responsible for shipping charges for re- shipping return to sender package to assigned address on file.

  • Wrong address provided by the customer at the time of check out.
  • No one available to receive the package return to sender.
  • Vacant address.
  • refusal of delivered package.
  • Packages not picked up on time after delivery attempt and/or after delivery attempt notice is left by the carrier.

  

WARRANTY, RETURN, EXCHANGE, FINAL SALE & ORDER CANCELATION 

FINAL SALE ITEMS -  No returns / no exchanges | 

  • Gold plated items
  • Bag's & Purse's 
  • Accessories 
  • heavy Thobe's 

**WE offer a seven day exchange window on non used items only from the day that the customer receives items. **except FINAL SALE ITEMS!!.

** We are no longer responsible seven days after customer has received their order. 

**No cash refund! EXCHANGE ONLY!! 
**In the case that customer receives an item that is defective such as: ripped fabric, damaged, etc. Equal Exchanges are accepted when notified within 48 hours of receiving order! No exceptions ! 

 

**Paid shipping is NON-REFUNDABLE!

** No return labels provided by Tatrezatasfour.com

**returned Shipping cost to be handled by customers, no exceptions!

**Tatrezatasfour.com will handle shipping cost back to customer when re-shipping correct items if mistake is made by tatrezatasfour.com. mistakes such as : wrong items, wrong color, wrong size, missing item from box. 

**please read our product description very carefully!! we are not responsible if you order the wrong size.

** please make sure that if you have an event to order a head of time due to tatrezatasfour.com is not responsible for any delays the shipping carrier may experience.  

** we will not accept any returns or exchange in the case of item is received after a planned event, please order a head of time. 

**Orders can be canceled within 4 hours of payment by
email: contact@Tatrezatasfour.com
call: 7273652653
**after 4 hours we don’t accept cancellation.

WE DON’T COVER OR WITHSTAND 

dislikes the use, adjustments, modifications, feel, look, color, weight, sound, experience or shape of items sold. Be determined on your purchase! we don't manufacture these items, we only retail them.

Thank you for shopping with Tatrezatasfour.com, We take great pride in our reputation for quality and it is important to us that you are completely satisfied. We handle requests on a case-by-case basis. We stand behind our items and want customers to be satisfied with them. We’ll always do our best to take care of you and help you with your needs and wants.

 All requests must be made through Email: contact@Tatrezatasfour.com 

or call: 7273652653 

 

TERMS & CONDITIONS:

 we have the right to terminate accounts, stop service, or cancel orders if believed customer violates terms, conditions, or commit any harmful actions against Tatrezatasfour.com or its subsidiaries. Prices are subject to change without notice. We reserve the right to limit quantities. Some illustrations are for representation only and may not reflect the actual look or size of the product offered.